Direct Aid Beta FAQs

Aseel's DirectAid Beta builds on Aseel's decentralized aid platform, which has served over 500,000 individuals since August 2021. It introduces Omid ID Cards for accurate beneficiary identification, the Atalan Network for on-the-ground support, and transparency via video documentation and emails. The process involves Send Aid, Track Aid, and receiving a distribution video for donors to witness the impact of their contribution.
It typically takes 12 to 48 working hours for the Atalan team to deliver an emergency package to the designated Omid ID holder across Afghanistan. However, the delivery can take longer sometimes due to unpredictable circumstances outside Aseel and Atalan's control.
Aseel charges a flat fee of 16% of the package's price for each delivery.
There are multiple emergency packages available that can be donated under the DirectAid Beta. The packages include a Large Family Food Package, an Emergency Small Food Package, an Emergency Package for Child, an Emergency Food Package, an Emergency Baby Care Package, and Donate and Let Aseel Decide. Other packages will be added to the DirectAid packages based on the need. For instance, the Emergency Winter Package will be added in winter.
You'll receive a series of emails to inform you about your aid package's status. These emails cover the preparation, pickup, delivery, and completion stages, ensuring you are continuously updated.
To provide you with an overview of the entire aid process from start to finish. This boosts the transparency and accountability in the aid delivery process, which is the core feature of DirectAid Beta. A donor may opt not to receive a video, in which case a video will not be taken and shared.
Yes, you can send emergency packages to anyone in need in Afghanistan. You only need to select Send DirectAid and the option to Let Aseel Decide or Someone You Know to proceed with your donation. In Let Aseel Decide, you let Aseel choose a beneficiary/family from their pending lists of families waiting to receive aid. In Someone You Know, you can select an Omid ID previously registered by you or someone else or write a new family to whom the aid will be delivered.
Yes, choose the Someone I Know option offered with each emergency package. You have to enter the beneficiary's Omid ID if they have one; otherwise, you can register them to get one. After placing your order, you will receive the details and the assigned Omid ID for your designated beneficiary.
No, each beneficiary is registered once and assigned an Omid ID. You can use their Omid ID every time you donate a package. While placing an order for any emergency package, you may search for the desired Omid ID, and the aid will be delivered to them.
Aseel launched its Aseel Emergency Response to allow people inside and outside Afghanistan to purchase necessary aid packages for needy families. These packages include emergency food, baby care, life, first-aid, and winter packages. The platform also allows people to donate a certain amount of money so Aseel can purchase the packages that war-affected people need inside Afghanistan. Aseel has active teams of heroes in 24 provinces identifying and assisting beneficiaries in need. Anyone anywhere in the world can download the Aseel iOS and Android mobile applications or go straight to the Aseel website to contribute to Aseel Emergency Response or directly support families.
You need to enter the first and last name, province and district the family is living in, and at least one active phone number. You will also need to put an order number while filling out the beneficiary form. Also, your information, such as your first name, last name, phone number, and email address, is necessary to receive updates, or we can contact you when an issue arises.
In Kabul, Aseel delivers the package between 24 to 48 hours, while in provinces, it can take up to three business days.
All Emergency Response Food Packages are delivered by Aseel Atalan. Aseel only shares the name, location, phone number, and Omid ID with the Atalan to do a successful delivery. This information is strictly confidential with the Atalan and is in no way shared with third parties.
Aseel, through its Emergency Response platform, has helped more than 300K individuals identified and verified by donors and Aseel Atalan - a network of local heroes. Aseel allows donors to donate ER package(s) to their pre-designated family using the "Aseel beneficiary forms." The donor purchases the package(s), fills out the beneficiary form, and then Aseel delivers these packages to those families. In addition, donors can donate ER package(s) to vulnerable families whose eligibility is verified by Atalan. Eligible families for assistance include disaster-impacted families, single-breadwinner families, non-breadwinner families, female-led families, widows, day laborers, unemployed people, orphans, street children, and people with severe illnesses.