Aseel Refund Policy

Thank you for shopping at Aseel. We appreciate your business and want to ensure your satisfaction with every purchase. Our refund policy is designed to be fair and transparent to protect you, the customer, and our business.


  1. Returns and Refunds Eligibility:


   1.1. Defective or Damaged Products: If you receive a product that is defective or damaged, please contact our Customer Support Team at [email protected] within three days of receiving the product.


   1.2. Incorrect Products: If you receive the wrong product, please contact our Customer Support Team at [email protected] within three days of receiving the product.


   1.3. Personalized or Custom Products: Unfortunately, we cannot accept returns or issue refunds for personalized or custom products unless they are defective or damaged.


  1. Return Process:


   2.1. Contact Customer Support: To initiate a return, please contact our Customer Support Team through our website, email, or phone. Provide your order number and details about the reason for your return.


   2.2. Return Authorization: Once your return request is approved, you will receive a Return Authorization Number (RAN) with a Specific Return Label and instructions on how to return the product.


   2.3. Return the Product: Please ensure the product is in its original packaging and includes all accessories, manuals, and any promotional items. Use a trackable shipping method to return the product, and provide the RAN on the package.


  1. Refund Process:


   3.1. Inspection: After receiving the returned product, our team will inspect it to verify its condition.


   3.2. Refund Decision: If the product is found to be in the original, unopened, and unused condition or if it is defective, damaged, or incorrect, as described in section 1, we will process your refund.


   3.3. Refund Notification: You will receive an email notification regarding the approval or rejection of your refund. If approved, the refund will be processed within seven business days and will be issued via the original payment method.


  1. Non-Refundable Items:


   4.1. Gift Cards: Gift cards purchased are non-refundable.


  1. Shipping Costs:


   5.1. Shipping costs associated with the original purchase are non-refundable unless the return is due to an error on our part.


  1. Cancellation Policy:


   6.1. If you wish to cancel an order before it has shipped, please contact our Customer Support Team at [email protected] as soon as possible. We will do our best to accommodate your request. Once an order has shipped, it falls under the return policy outlined above.


  1. Contact Us:


   If you have any questions or concerns about our refund policy, please contact our Customer Support Team at [email protected] or +1 202 299 7136.


Aseel reserves the right to amend this refund policy at any time. It is your responsibility to review this policy periodically for changes.


Thank you for shopping with us. Your satisfaction is our priority, and we strive to provide a hassle-free shopping experience.


Last Updated: 01/Nov/2023


Aseel-Buy-Good, Do-Good

South Fern Street, Arlington, VA 22202, USA