Buy Dood FAQs

Go to the Aseel website or mobile application, choose your favorite product, find your desired seller, and select the item you want to purchase. You can buy your selected item right away by processing it at the checkout stage, or you can add it to the cart to place your order later.

After placing your order successfully, our sales team will get in touch. A tracking number for your order will be sent to track your order as it's shipped.

Most of the time, the tracking number is sent to the Customer email through which they have placed their order, and the Customer Team sends them once it is shipped; if you can not find the tracking number there, then you can always send an email to [email protected] where our Customer Support team will guide you further.

When an order is placed on the Website or in the app, our Customer Team receives the order and communicates with the relevant Sellers to ready the products. Once their order is ready and shipped, a confirmation email is sent to the customer, including the tracking number and link where the customer can track their order.

When you place an order on our website, you will have 24 to 48 hours to change your shipping address and inform us via email:[email protected]. After this time and once your order is shipped, it will be impossible to change your address.

You can contact us on the chat or send an email to[email protected]. We will respond to you within 24 working hours.

If the order you placed was in stock, it will typically take 15 to 21 business days to reach your doorstep. The timing of out-of-stock orders may be deferred, and they may take longer. The delivery time depends on the destination selected by the customer.

Once the customer places the order and wants to cancel their order until the product is not shipped through our Seller side, the customer can cancel it since the product is shipped through the Aseel seller, and then the customer can not cancel their order.

We accept returns only when the Customers find out that the product is damaged or not what the customer sees online; within 10 days of the delivery, the customer can send the received product to our Office, and we will send them the new order.

Usually, every order that our customers place through our website will have a shipping cost. Since Aseel is an online global platform that ships worldwide, it will cost us to deliver our customers' packages to their doorstep. On special occasions, we offer free shipping service for our customers as a gift from Aseel.

Of course, adding items to your cart is one of the best features of the application. You can look through the whole app, find your favorite products, and save them in your cart for future purchases.

The discount code or the Coupon code is shared by our Marketing team in the newsletters; primarily, we send the newsletters with special discount codes for special events. Most of the time, we provide discount codes for our new Customers.

When you open a product on the website or in the app, you can see the product stock status in the product description.

We assure all customers to purchase from our platform since we have made it end-to-end encrypted and integrated with all the payment methods mentioned above.

For more information regarding our privacy policy, please click the link below:https://aseelapp.com/en_us/privacy-policy.

Customers can request a refund when they receive the product and the product is defective, damaged, or incorrect. They can contact our Customer Support Team at [email protected] within three days of receiving the product. The refund will be processed within seven business days and will be issued via the original payment method.

We appreciate your feedback and rating, so once you receive your order safely and assure yourself of the quality of the product, then you can simply go to the App Store/Play Store, write your lovely comments, and rate us as per your experience of shopping with us. Also, once you place the order and the order is received, you will receive an email from the Aseel App that includes the feedback link for the mentioned product you ordered.

Yes, you can add a product as a donation to a beneficiary to your cart before you check out. If you need assistance placing an order, you can chat or email us at [email protected], and we'll respond within 24 working hours.

To find item categories, go to our website and click the "Shop" icon. A menu will appear with different categories. From there, you can find your desired category to shop.