General FAQs

Aseel: Aseel means Authentic, Original in Pashto, Persian, and several other languages. In 2018, Aseel started as a tech-driven solutions provider headquartered in Washington, DC. Aseel’s journey began with a commitment to uplift artisans and underserved communities in Afghanistan and Turkey. We foresee onboarding all 46 underdeveloped countries to the digital economy, paving the way to connect three billion people being excluded from active participation in the digital economy. Aseel remains steadfast in delivering sustainable and innovative ideas that serve a broader audience, yielding a more substantial impact.

Buy Good: An online marketplace that connects aspiring skilled artisans from developing countries with global buyers who value unique, artistic, handmade products. The platform caters to a diverse audience, offering a wide array of products ranging from handmade  ceramics, leather, carpets & rugs, art/painting, wooden products, bags & accessories, jewelry, and books to spanning categories for men, women, and children. Every item showcases a captivating fusion of timeless and contemporary designs. You can also discover an array of gift choices for him and her and delve into the curated Aseel Picks selection.

Do Good: A transparent and seamless aid platform that works to ensure each donated dollar reaches the right hand. It offers global users various options, from donating emergency packages, launching or exploring the latest Campaigns and Grand Challenge to allowing Aseel to decide. The latest update, DirectAid beta, introduces a three-in-one approach: Send Aid, Track Aid, and Receive a Video, aiming to make aid delivery more transparent, engaging, and impactful. Through partnerships with reputable organizations and the Atalan Network, we deliver crucial humanitarian assistance to vulnerable Afghan families and individuals with registered Omid IDs.

Aseel is a non-profit organization headquartered in the USA.

Go to our website or download our mobile application on the App Store/Play Store. Click the Sign-Up button to enter your email address and password, or sign in with your email or iCloud.

Placing an order with us is easy. To buy a handmade item, visit the Aseel website or mobile app. Select the "Buy Good" option to pick your preferred product or seller, then proceed to the checkout. Alternatively, select the "Do Good" option to purchase a food or relief package or discover your desired package or campaign. You can buy your selected item right away by processing it at the check-out stage, or you can add it to the cart to place your order later.

To contact our 24/7 customer support, click the chat box button at the bottom right corner of the website and type in your inquiry or concern. You can also find a solution for your problem on the Help Center page or contact us at [email protected].

We have physical offices in Afghanistan [3rd Street of Taimani Sabeqa, in front of ABC SuperMarket], Turkey [Nejat Eczacıbaşı Binası Caddesi, Şişhane Sk. No:5, 34433 Beyoğlu, Istanbul. Turkey] and the USA (South Fern Street, Arlington, VA 22202, USA). Feel free to visit us during our business offers.

Yes, every information shared by our customers, donors, and beneficiaries remains confidential and secure.

If you forget your password, click on “Forgot your Passwords” on the login page, and you will receive an email guiding you through the process of resetting it.

You can share your feedback under the purchased product's review section or use the chat option on our website or mobile app for immediate assistance with complaints.

Yes, we offer international shipping. The shipping costs and delivery times depend on the drop-off point. Please make sure you check the details before check-out.